Welcome to HoodEats. By downloading, accessing, or using the HoodEats mobile application, website, or related services ("Platform"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use the Platform.

1. About HoodEats

HoodEats is a community-based platform that connects individuals who wish to donate surplus food ("Donors") with individuals who wish to receive food ("Receivers"). HoodEats acts solely as a facilitator and does not prepare, handle, package, inspect, transport, verify, or guarantee the quality of any food listed on the Platform.

2. Eligibility

To use HoodEats, you must:

• Be at least 18 years of age or have parental/guardian consent.
• Provide accurate and complete registration information.
• Comply with all applicable local laws and regulations.

Users are responsible for maintaining the confidentiality of their account credentials.

3. User Responsibilities

Donors Agree To:

• Donate only food that is safe for consumption.
• Provide accurate descriptions of donated food.
• Disclose known allergens where applicable.
• Ensure food has been stored and handled appropriately.
• Follow local food safety guidelines.

Receivers Agree To:

• Evaluate food before consumption.
• Exercise personal judgment regarding food suitability.
• Collect food within the agreed timeframe.
• Treat donors respectfully and responsibly.

4. Food Safety Disclaimer

HoodEats does not inspect, certify, monitor, test, or guarantee the safety, quality, freshness, preparation, storage, or suitability of any food listed on the Platform. All food donations are provided voluntarily by donors. Receivers accept all risks associated with accepting and consuming donated food.

HoodEats shall not be liable for food poisoning, allergic reactions, illness, injury, death, or any health-related consequences arising from donated food. Users participate entirely at their own risk.

5. Prohibited Activities

Users may not: provide false information; list unsafe, spoiled, expired, contaminated, or illegal items; harass, threaten, or abuse other users; misuse the Platform for commercial food sales; create multiple fraudulent accounts; interfere with Platform operations; or engage in unlawful activity. Violation of these Terms may result in immediate account suspension or termination.

6. Pickup and Delivery

Users are solely responsible for pickup arrangements, transportation, timing, communication, and packaging. HoodEats is not responsible for missed pickups, delayed pickups, transportation issues, or disputes between users.

7. No Warranties

The Platform is provided on an "as is" and "as available" basis. HoodEats makes no warranties regarding platform availability, accuracy of user information, food quality or safety, or successful matches between donors and receivers.

8. Limitation of Liability

To the fullest extent permitted by law, HoodEats, its founders, employees, volunteers, advisors, partners, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or other damages arising from use of the Platform. Your use of HoodEats is entirely at your own risk.

9. Indemnification

Users agree to indemnify and hold harmless HoodEats and its representatives from any claims, losses, damages, liabilities, legal fees, or expenses arising from food donations, food consumption, user misconduct, or violation of these Terms.

10. Account Suspension and Termination

HoodEats reserves the right to suspend or terminate any account that violates these Terms, creates safety concerns, engages in fraudulent activities, or harms the community or Platform. Termination may occur without prior notice.

11. Intellectual Property

All HoodEats trademarks, logos, designs, software, content, and branding remain the property of HoodEats. Users may not copy, distribute, modify, or reproduce Platform content without permission.

12. Changes to Terms

HoodEats may update these Terms at any time. Updated versions will be posted on the Platform and become effective upon publication. Continued use of the Platform constitutes acceptance of revised Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the jurisdiction of the courts located in Bengaluru, Karnataka, India.

14. Contact Information

For questions regarding these Terms and Conditions, please contact:
Email: help.hoodeats@gmail.com
Website: www.hoodeats.in

HoodEats is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using HoodEats, you agree to the practices described in this policy.

Information We Collect

Information You Provide

When you create an account, we may collect your name, email address, phone number, profile information, and apartment, community, or neighbourhood details. When using the platform, you may also provide food donation details and photos, pickup availability, and feedback or support requests.

Location & Community Information

To facilitate food pickup coordination, HoodEats may collect location information including pickup address, tower number, floor/level, apartment/unit number, community information, and city. Location information is used solely for matching donors and receivers and improving platform functionality.

Device Information

We may automatically collect device type, operating system, app version, log information, and usage analytics.

How We Use Your Information

We use your information to: create and manage user accounts; match food donors with receivers; send notifications regarding food availability and pickups; improve user experience; maintain platform security; prevent fraud, misuse, or abuse; comply with legal obligations; and generate community impact metrics.

Data Sharing

We do not sell your personal information. To coordinate food pickups, limited information such as name and pickup location may be shared between matched donors and receivers. We may also share information with trusted third-party service providers (cloud hosting, analytics, notification services) who are required to protect your information.

Legal Requirements

We may disclose information if required by law, legal process, or government request.

Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information. While we strive to protect your data, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Users may request account deletion at any time.

Your Rights

Depending on your location, you may have the right to: access your personal information; correct inaccurate information; request deletion of your data; withdraw consent where applicable; and request information about how your data is used. To exercise these rights, contact us using the information below.

Children's Privacy

HoodEats is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the application and on our website. Continued use of the platform after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: help.hoodeats@gmail.com
Website: www.hoodeats.in

Thank you for helping us build a more sustainable and connected community.

HoodEats is a community platform that connects individuals who wish to donate surplus food with individuals who wish to receive it. HoodEats does not prepare, cook, package, transport, inspect, test, certify, or verify any food listed on the platform. All food donations are provided directly by individual donors.

Users understand and acknowledge that food donated through HoodEats may contain allergens, ingredients, or preparation methods that are unknown to the recipient. Receivers are responsible for evaluating the condition, freshness, safety, and suitability of any food before consumption.

Donor Responsibilities

By listing food on HoodEats, donors agree that:

• The food was prepared, stored, and handled in a reasonably safe manner.
• The food is not knowingly spoiled, contaminated, expired, or unsafe for consumption.
• Any known allergens or special ingredients will be disclosed whenever possible.
• Information provided about the food is accurate to the best of their knowledge.

Donors are solely responsible for the food they choose to donate.

Receiver Responsibilities

By claiming food through HoodEats, receivers acknowledge that they voluntarily accept food donations at their own discretion, are responsible for inspecting food before consuming it, assume all risks associated with consuming donated food, and should not consume food that appears spoiled, damaged, contaminated, or improperly stored.

Assumption of Risk

By using HoodEats, users knowingly and voluntarily assume all risks associated with food preparation, storage, transportation, handling, consumption, allergic reactions, foodborne illnesses, and other health-related consequences.

Limitation of Liability

To the fullest extent permitted by applicable law, HoodEats, its founders, employees, volunteers, advisors, affiliates, partners, and representatives shall not be liable for food poisoning, allergic reactions, illness, injury, medical expenses, property damage, loss of income, emotional distress, death, or any direct or indirect damages arising from donated food. All food exchanges occur solely between donors and receivers. HoodEats acts only as a technology platform that facilitates connections between users.

No Guarantees

HoodEats makes no representations or warranties regarding food quality, freshness, safety, nutritional value, ingredient accuracy, allergen information, or suitability for consumption. Users rely on donated food entirely at their own risk.

User Acknowledgment

By using HoodEats, you acknowledge that you have read and understood this disclaimer, voluntarily participate in food donation activities, assume all risks associated with food donations and consumption, and release HoodEats from any liability arising from the use of the platform.

If you do not agree with this disclaimer, please do not use HoodEats.

HoodEats exists to reduce food waste, strengthen human connections, and support the people who help our communities thrive every day. Our platform is built on trust, kindness, respect, and shared responsibility. By using HoodEats, you agree to follow these Community Guidelines.

Our Community Values

Reduce Food Waste

Every meal shared is a meal saved from going to waste. We encourage responsible sharing of surplus food that would otherwise be discarded.

Support One Another

HoodEats is about neighbours helping neighbours and communities supporting community helpers such as security personnel, housekeeping staff, drivers, domestic workers, and others.

Build Human Connections

We believe that sharing food creates stronger, more connected communities.

Act with Integrity

Be honest, respectful, and considerate in every interaction.

Food Sharing Guidelines

Share Only Food You Would Eat Yourself

Before posting food, ask yourself: "Would I confidently serve this to my own family?" If the answer is no, please do not share it.

Ensure Food is Fresh

Only share food that is freshly prepared, has been stored appropriately, shows no signs of spoilage, and is safe for consumption to the best of your knowledge.

Be Honest About Ingredients

Whenever possible, include main ingredients, vegetarian or non-vegetarian status, known allergens, and spice level. Transparency helps receivers make informed decisions.

Package Food Responsibly

Use clean containers and follow basic hygiene practices when preparing and packaging food.

Respect Others

Treat every member of the HoodEats community with dignity and respect. Use respectful language, be courteous in conversations, appreciate those who share food, and respect cultural and dietary differences.

If you offer food, be available for pickup as agreed. If you accept food, collect it on time and inform the donor if plans change.

Protect Privacy

Respect the personal information of other users. Do not share phone numbers without permission, publish addresses outside the platform, post photos or personal details of other users without consent, or use information obtained through HoodEats for marketing or solicitation.

Prohibited Content and Behavior

Unsafe Food

Do not share expired, spoiled, contaminated, or improperly stored food.

Misleading Information

Do not misrepresent ingredients, hide known allergens, or provide false descriptions.

Harassment and Abuse

Do not threaten, harass, or discriminate against users, or use offensive or abusive language.

Commercial Activity

HoodEats is intended for community food sharing only. Do not sell food without authorization, promote businesses without permission, or use the platform for advertising.

Illegal Activities

Do not share alcohol, illegal substances, dangerous items, or any content that violates applicable laws.

Reporting Concerns

Help us keep HoodEats safe. Please report unsafe food, suspicious activity, harassment or abuse, fraudulent behaviour, and violations of these guidelines. Reports are reviewed seriously and confidentially.

Consequences of Violations

To protect our community, HoodEats may remove content, issue warnings, temporarily suspend accounts, or permanently remove users from the platform. The severity of action will depend on the nature of the violation.

Together We Can Make a Difference

Every meal shared contributes to reducing food waste, lowering environmental impact, supporting community helpers, and strengthening neighbourhood connections. Thank you for being part of the HoodEats community and helping create a more sustainable, caring, and connected future.

At HoodEats, we respect your right to control your personal information. This Account Deletion Policy explains how users can delete their HoodEats account and what happens to their data after deletion.

Requesting Account Deletion

Users may delete their HoodEats account at any time through the app settings or by contacting the HoodEats team. To request account deletion:

• Open the HoodEats app.
• Navigate to Profile.
• Select Delete Account.
• Confirm your deletion request.

Alternatively, users may email our team with their registered account details and a request for account deletion.

What Happens When Your Account Is Deleted

When an account deletion request is submitted:

• Your profile will be removed from HoodEats.
• Your login credentials will be deleted.
• Your personal information, including name, email address, phone number, and profile details, will be removed from active systems.
• Your food donation and request history may be anonymized for reporting, analytics, security, fraud prevention, and legal compliance purposes.

Data Retention

Certain information may be retained for a limited period where required by applicable laws and regulations, fraud prevention and security purposes, dispute resolution, or enforcement of our Terms and Conditions. Any retained information will be securely stored and protected.

Processing Time

Account deletion requests are typically processed within 7 days of receiving the request.

Re-Registration

Once an account has been deleted, users may create a new account in the future using the same email address or phone number, subject to HoodEats' Terms and Conditions.

Contact Us

If you have questions about account deletion or need assistance, please contact:
Email: help.hoodeats@gmail.com

We are committed to protecting your privacy and providing transparency regarding how your information is managed.